Responsible for providing the Guests with a delightful dining experience from the initial reception until the final good-bye in accordance with Mille Lacs Corporate Ventures’ high standards of Guest Service.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Responsible for initial cordial reception to Guests upon arrival, and prompt courteous escort to a dining table.
Responsible for answering telephones and making reservations, if required.
Communicates with Guests regarding wait times, verifying reservations and general information about the venue.
Responsible for seating Guests according to established rotation procedures, distribute menus and explain the food items.
Thank and offer closing remarks to Guest as they leave the venue.
Address any Guest complaints to resolve them quickly and courteously in accordance to MLCV standards.
Assists in maintaining standards of health, safety, and sanitation.
Participates as a team member with Food Servers, Bus Persons, Cooks, Supervisors and any Associates in producing a smooth and efficiently run operation that meets the highest standards of Guest Service.
Any and all other duties as assigned.
The company requires every associate to:
• Maintain a consistent and regular attendance record.
• Encourage mutual respect among associates by setting positive examples consistent with company policies.
• Maintain an attitude and philosophy consistent with the company mission, vision and values.
• Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
One (1) year of Guest Service experience preferred.
Serv-Safe Certification and Alcohol Awareness Certification (CARE) preferred.
If required, must be able to pass company pre-employment Drug and Alcohol test.
Must be able to pass Corporate Non-Gaming Suitability Standards background check.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must be able to effectively communicate in one-on-one and small group situations.
Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
Handle objects, tools and controls; reach with arms and hands.
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
At times may be exposed to outside weather conditions.
Submit resume, cover letter, and employment application to:
Mille Lacs Band of Ojibwe
43408 Oodena Dr.
Onamia, MN 56359
Fax: (320) 532-7492