Surveillance Technician

JOB TITLE: Surveillance Technician
LOCATION: Grand Casino Hinckley
SHIFT: Varies
SUPERVISOR: Surveillance Technician Manager
CLOSING DATE: Until Closed

Section 1. Position Purpose
Responsible for the installation, testing, alignment, repair and proper operation of all surveillance equipment relating to the gaming enterprise

Section 2. Education, Experience, and Skills Requirements
• High School Diploma or GED required
• Associates Degree and 1 year experience in gaming surveillance required.
• Power Limited License through the Minnesota Department of Electricity preferred
• Must be able to obtain a Grand Casino Lift Certification
• Ability to comprehend and analyze technical information and regulations and apply this information to current regulatory practices
• Excellent interpersonal, problem solving and organizational skills required
• Strong personal computer skills in a windows environment, including spreadsheet and word applications required
• Strong verbal and written communication skills required
• Excellent observational skills required
• Must have a working knowledge of any schemes or cheating activity aimed at the company or its Customers
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to maintain strict confidentiality
• Ability to understand and follow directions
• Employees must be of high moral character

Section 3. Decision Making and Problem Solving
• Problems have limited similarity to previous problems. Information gathering and analysis is required, internal guidelines and polices frame the decision making process but a moderate use of judgment is required
• Impact is immediate and limited to co-workers and those beyond the immediate work unit. Not life threatening and has limited economic, social or political cost
Typical decisions and problems include:
• Must be able to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables

Section 4. Authority and Responsibility
Essential Duties include:
• Installs and maintains all closed circuit television cameras, recording equipment, expansion equipment, and related wiring on property
• Repairs damaged or malfunctioning equipment
• Maintains a working knowledge of all the rules and regulations of Regulatory Agencies, ensures strict adherence to same throughout the property
• Implements preventive maintenance programs designed to eliminate system failures
• Maintains and programs computer-controlled matrix switch supporting the monitors and cameras
• Routinely inspects power supplies and wiring to all surveillance equipment on property, identifying and correcting any potential problems
• Ensures that the appropriate inventory of equipment and supplies is kept on hand at all times, and orders and re-stocks same, as needed
• Consults with management and vendors on specific types of equipment needed for certain surveillance operations
• Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings
• Held accountable for the accuracy of thoroughness of departmental records and reports
• Prepares temporary surveillance coverage as needed
• Other duties as assigned

Section 5. Interpersonal Relations and Contacts
• Majority of interpersonal primarily exchange of detailed factual information followed by a discussion or questions to reach full understanding necessary to make a decision or define a course of action.
• Similar objectives and outcomes are desired, but means to achieve those outcomes may differ. Compromise and concessions may be needed and the need to bring modest understanding or knowledge differences may require greater communication skills.

Section 6. Working Conditions
• Hours vary based on shift assignment, significant variations and additional hours may occur to complete responsibilities of the position
• Nature of work is such that incumbent experiences a moderate amount of stress, extra hours are required to maintain workload and perform normal duties of the job, or substantial “on call” hours are required.
• Work is primarily indoors in a controlled climate, but includes a modest amount of outdoor work. Personal safety risks are moderate.
• Local travel is required
• Travel outside the state may be required.

Section 7. Special Considerations
• Must be able to obtain Mille Lacs Band Class A gaming license.
• Must have a valid driver’s license
• Must have reliable personal transportation
• Must have proof of current insurance coverage and insurability under the Band’s Auto Insurance Policy
• Preferred Band Member Advancement

Download the Job Description

Submit resume and cover letter to:
Gaming Regulatory Authority
Surveillance Department
Attention: Joleen Vreeman
Phone number 320.384.4594