Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment.
Mille Lacs Band Member/American Indian preference applies
The Clinical Coordinator collaborates with the clinical team to coordinate patient/client referrals, documentation and tracking of referrals to ensure consistent follow-up. The Clinical Coordinator is responsible for performing duties related to patient/client encounters, chart preparation, electronic health records maintenance, and patient/client communication related to referrals, encounter preparation and follow-up.
• High school diploma and two years of related experience required; Associates Degree or certification in a healthcare related field preferred.
• Demonstrated skill in excel and Microsoft office.
• Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others.
• Maintains confidentiality per HIPAA policy and regulations.
• Knowledge of medical terminology and third party i.e. Medicaid, Medicare and private insurances preferred.
• Excellent patient/client relations skills on the phone and in-person, e.g. smiles, cheerfully greet patients, engages all patients in a genuine, warm and caring manner. Manages difficult or emotional patient/client situations; responds promptly to requests; solicits patient/client feedback to improve service and responds to requests for service and assistance in a timely manner.
• Excellent time management and organizational skills. Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.
• Ability to multitask in a fast pace environment and able to manage competing priorities.
• Ability to communicate effectively verbally and in writing. Communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; writes clearly and informatively; edits work for spelling and grammar; keeps others adequately informed; selects and uses appropriate communication methods.
• Ability to work within a team environment. Exhibits objectivity and openness to others' views; gives and welcomes feedback; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Demonstrated problem solving skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason when dealing with emotional topics; adapts to changes in the work environment; changes approach or method to best fit the situation.
• Ability to take and follow through with delegated tasks and accountability.
• Maintains a professional relationship and positive attitude; enthusiastic and strives to learn more - receptive to new challenges and opportunities.
• Must have a current valid driver’s license.
• Must be insurable under the Mille Lacs Band Drivers Insurance policy.
• Must pass a background check.
• Must pass a Pre-employment drug & alcohol test.
DUTIES AND RESPONSIBILITIES
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
• Prioritizes referrals by their urgency and addresses them in a timely manner. Assemble information concerning patient's clinical background and referral needs.
• Ensures complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists.
• Obtain authorizations for patient/client referrals for consultation, diagnostic testing and procedures.
• Reviews details and expectations of referred care with ordering clinicians and patients/clients.
• Identifies and utilizes community resources; establishes relationships with other healthcare organizations used to provide service to community members.
• Point of contact for patients/clients and clinicians for any questions or rising concerns.
• Assist in problem solving potential issues related to referrals.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
• Maintain ongoing tracking and appropriate documentation of referred care. This tracking may use an IT database.
• Assists with call backs to patients, insurances, and outside providers.
• Acts as a resource for patients or providers who have questions or problems relating to referrals.
• Responsible for scheduling consultations, diagnostic testing and surgical procedures and notify patients/clients of scheduled appointment.
• Follow up on patient referral inquires not immediately resolved
• Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations.
• Orders supplies as needed.
• Assist patients with forms as needed.
• Effectively manage various administrative tasks such as entering patient/client information, ordering supplies, and other duties as assigned
• Nature of work is such that incumbent experiences infrequent periods of moderate to high stress while dealing with patients/clients. Workload may also be a source of stress.
• Work is exclusively indoors in a controlled climate area.
• Little threat of personal danger or risk.
• Hours are typically 8-5, but possibly with some extra hours.
• Minimal travel may be required to district clinics.